Refund and Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • VDS (Vendor Direct Shipments) orders are subject to and including a 40% restocking fee per order.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item or items to a specified address based on the shipping location.  All need information and addresses will be included within a follow-up email that will be sent o you.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Items that are returned after 60 days are subject to a 25% restocking charge. Fiberglass items returned will be subject to a 25% restocking charge. We are unable to accept returns on electrical parts, video tapes, DVD’s, books, special order or closeout merchandise.

VDS (Vendor Direct Shipments) orders are subject to and including a 40% restocking fee per order.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Return instructions:

Please call or email your sales representative to request an RGA (Returned Goods Authorization) number for the merchandise you wish to return. All merchandise to be returned must be accompanied by an RGA number and be in its original packaging.  We will send you the return labeling and information by email.  The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refusal.

Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back. Print your RGA number on the outside of the shipping carton. Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can’t sell a box that is defaced.

We need the invoice number or, better yet, a copy of the original invoice showing when the part was purchased. Please include this information with the merchandise you’re returning. We’re sorry, but we cannot accept returns on special order and/or non-stocking items.  Once we send you a Return Label you will have 14 days to execute the return.

Please be sure you write the “Return Number” (RMA#) on the outside of the return package and ship it back to:

Return Address:

Motor State

ATTN:  Returns

 8300 Lane Dr.

Watervliet, MI  49098                                                                                                                                                                                      

Shipping returns

To return your product, you should mail your product to: {physical address above}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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