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Shipping & Returns

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Items that are returned after 60 days are subject to a 15% restocking charge. Fiberglass items returned will be subject to a 15% restocking charge. We are unable to accept returns on electrical parts, video tapes, DVD’s, books, special order or closeout merchandise.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Return instructions:

 

  • Please call or email your sales representative to request an RGA (Returned Goods Authorization) number for the merchandise you wish to return. All merchandise to be returned must be accompanied by an RGA number and be in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refusal.
  • Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back. Print your RGA number on the outside of the shipping carton. Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can’t sell a box that is defaced.
  • We need the invoice number or, better yet, a copy of the original invoice showing when the part was purchased. Please include this information with the merchandise you’re returning. We’re sorry, but we cannot accept returns on special order and/or non-stocking items.
  • Please be sure you write the “Return Number” (RMA#) on the outside of the return package and ship it back to:
  • Return Address:
    • Motor State
    • ATTN:  Returns
    •  8300 Lane Dr.
    • Watervliet, MI  49098                                                                                                                                                                                      

Shipping

We can ship to virtually any address in the United State of America. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  There is a flat fee for shipping on most standard parts of $12.99 within the lower 48 states.  There maybe additional shipping cost for Hawaii & Alaska.  There will be additional cost on freight and/or truck freight depending on size and weight of part and or parts.  Freight charges can be figured out upon request of the customer.  Customer can request Next Day or 2nd. Day delivery.  Additional charges will automatically apply based on desired shipping delivery.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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